Damaged or broken glass base on delivery

If the glass base of your shisha arrives damaged, cracked or broken, please do not use it.

Take clear photographs of:
- the damaged glass base;
- the outer and inner packaging; and
- the delivery label, where available.

Please submit a support ticket with your order number, a short description of the issue and the photographs. Keep the item and its packaging until we have reviewed the claim.

Once we have assessed the information, we will confirm the appropriate next steps and available resolution.