How to cancel or amend an order

Contact our support team as soon as possible if you need to cancel or change an order. Please provide your order number and clearly state the change you are requesting.

We may be able to help while the order is still awaiting processing. However, submitting a cancellation or amendment request does not guarantee that it can be completed, because orders may be packed and dispatched quickly.

Possible changes include:

- cancelling the complete order;
- removing or replacing an item;
- correcting the delivery address; or
- adding an item before dispatch.

Please do not place a second order solely to correct the first one unless our team advises you to do so.

If the parcel has already been dispatched, we normally cannot recall or amend it. You may need to receive the parcel and then request an authorised return. Delivery charges and return costs will be considered under the current returns policy and your statutory rights.

If a cancellation is accepted before payment is fully captured, the payment may be voided rather than refunded. A temporary pending authorisation can remain visible until your bank releases it. If payment has already been captured, an approved refund will be returned to the original payment method and may take additional working days to appear.

For an address correction, provide the complete corrected address and postcode. We cannot guarantee that an address can be changed after the order enters fulfilment, and courier redirection may not be available.

For the quickest review, create one support ticket and avoid sending the same request through several channels.