Shisha Shop Support Helpdesk Shisha Shop Support Help Desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

Articles in this category

Do you have a physical store or shop?

Yes, we do have a retail outlet which is based in Leyton E10 in London. You are more than welcome to come down to our retail outlet to buy your products.  Please, call us in advance and let us know wh...

30,857
(3)
How do I setup my Shisha Pipe?

Please refer to the attached guide that covers most shisha pipe assembly including the El Badia C5 / C7 shisha pipes. You can also see a quick step by step guide here: How to Setup a Shisha Pipe – The...

773
(0)
The glass jar has been delivered broken, smashed or shattered!

We take great care in making sure that your new Shisha Pipe is packaged securely so that you can enjoy your experience. In the unfortunate event that your new Shisha Pipe arrives damaged or broken....

4,052
(30)
I don't have a Zip/Post code, Tracking Problem

I don't have a Zip/Postcode, Tracking Problem   As most parts of Ireland don't require postcodes and a few other countries without zip/postcodes.

763
(1)
What is the differences between male and female mouth tips?

There are two different types of Shisha mouth tips, the Male and Female types. Both are cone shaped, the male mouth tip is much more narrower near the tip, this can and is usually inserted into the...

5,357
(11)
What are the internal and external measurements for the thick and thin rubber base grommets?

Thin Rubber Base Grommets 115mm internal circumference 135mm external circumference Thick Rubber Base Grommets 108mm internal circumference 143mm external circumference The measurements abov...

590
(1)
How To Setup your Shisha Pipe

1. Preparing your pipe Make sure your pipe is clean and dry before using it. Start off by filling the glass base with water so that approximately 1 inch of the metal tube is submerged below the wa...

3,594
(6)
Incorrect delivery address

We take great care in making sure your order is dispatched ASAP so that you can enjoy your experience with us. In the unfortunate event, there is a mistake on your delivery address, Ple

677
(5)
Faulty, damaged or broken Products

We take great care in making sure that your new product/s is/are packaged securely so that you can enjoy your experience. In the unfortunate event that your new product arrives damaged or broken. Pl...

737
(6)
Cant get thru the payment page! Payment Problems

Please close the browser session and try again, usually if you are returned to the same page, this is because you have entered something wrong on the page, if you scroll to the top of the page, you...

694
(2)
Why has my credit check failed

We are unable to process your order because your credit check has fail, What that means there could be a problem with any of the information below: The billing address is not the same is the cards st...

1,049
(3)
Credit Check Info Request

If you are reading this article then its highly likely that your web order with us has been placed on hold whilst we perform an anti fraud check. For security reasons, we scrutinise each and every web...

1,219
(8)
why is my parcel at 603 Roman Road E3 2RN?

Item XXXXXXXX has been accepted at 603 Roman Road E3 2RN on XX/XX/XX The following information above means your parcel has been excepted by the post office at the address above, but has not been ...

3,885
(12)
The Jar is loose on my shisha

Replacing the rubber grommet is a short term fix, as it will happen again. We normally wrap amalgamating tape but black insulation tape (electric tape) can be used when the jar becomes loose. Here is...

1,738
(7)
How long do my Shisha Points last?

When you place an order with us / register an account/sign up for our newsletter we will issue you with Shisha Points. You will get 1 point for every £1 spent. 1 Shisha Point is equal to £0.01 Shisha ...

607
(0)
What's the difference between Starter Bundle and Value Bundle?

What's the difference between Starter Bundle and Value Bundle?   ShishaShop Bundles Packs are designed to help you get better prepared for your Shisha Moments    Our bundle packs consist of sample pac...

1,695
(6)
Shisha pipe assembly guide.

Shisha pipe general assembly guide. Please note: some shisha pipes come with spare parts. If you still have problems, please call us. Click below to download assembly guide

765
(1)
  • Top articles
  • Latest articles
Do you have a physical store or shop?

Category: Knowledgebase

Yes, we do have a retail outlet which is based in Leyton E10 in London. You are more than welcome to come down to our retail outlet to buy your products.  Please, call us in advance and let us know wh...

30,857
(3)
How do I setup my Shisha Pipe?

Category: Knowledgebase

Please refer to the attached guide that covers most shisha pipe assembly including the El Badia C5 / C7 shisha pipes. You can also see a quick step by step guide here: How to Setup a Shisha Pipe – The...

773
(0)
What is the differences between male and female mouth tips?

Category: Knowledgebase

There are two different types of Shisha mouth tips, the Male and Female types. Both are cone shaped, the male mouth tip is much more narrower near the tip, this can and is usually inserted into the...

5,357
(11)
The glass jar has been delivered broken, smashed or shattered!

Category: Knowledgebase

We take great care in making sure that your new Shisha Pipe is packaged securely so that you can enjoy your experience. In the unfortunate event that your new Shisha Pipe arrives damaged or broken....

4,052
(30)
why is my parcel at 603 Roman Road E3 2RN?

Category: Knowledgebase

Item XXXXXXXX has been accepted at 603 Roman Road E3 2RN on XX/XX/XX The following information above means your parcel has been excepted by the post office at the address above, but has not been ...

3,885
(12)
How To Setup your Shisha Pipe

Category: Knowledgebase

1. Preparing your pipe Make sure your pipe is clean and dry before using it. Start off by filling the glass base with water so that approximately 1 inch of the metal tube is submerged below the wa...

3,594
(6)
Shisha pipe assembly guide.

Category: Knowledgebase

Shisha pipe general assembly guide. Please note: some shisha pipes come with spare parts. If you still have problems, please call us. Click below to download assembly guide

765
(1)
What's the difference between Starter Bundle and Value Bundle?

Category: Knowledgebase

What's the difference between Starter Bundle and Value Bundle?   ShishaShop Bundles Packs are designed to help you get better prepared for your Shisha Moments    Our bundle packs consist of sample pac...

1,695
(6)
How long do my Shisha Points last?

Category: Knowledgebase

When you place an order with us / register an account/sign up for our newsletter we will issue you with Shisha Points. You will get 1 point for every £1 spent. 1 Shisha Point is equal to £0.01 Shisha ...

607
(0)
I don't have a Zip/Post code, Tracking Problem

Category: Knowledgebase

I don't have a Zip/Postcode, Tracking Problem   As most parts of Ireland don't require postcodes and a few other countries without zip/postcodes. We recommended you added '0000' in the Postcode field,...

763
(1)
Credit Check Info Request

Category: Knowledgebase

If you are reading this article then its highly likely that your web order with us has been placed on hold whilst we perform an anti fraud check. For security reasons, we scrutinise each and every web...

1,219
(8)
The Jar is loose on my shisha

Category: Knowledgebase

Replacing the rubber grommet is a short term fix, as it will happen again. We normally wrap amalgamating tape but black insulation tape (electric tape) can be used when the jar becomes loose. Here is...

1,738
(7)