Loose shisha glass base
If the glass base is loose on the stem, stop using the shisha until the connection is secure.
First check that you have the correct base grommet and that it is not split, stretched or worn. A replacement grommet is the preferred solution.
For a minor fit adjustment, apply a small number of even layers of insulation tape around the stem where the grommet sits, then refit the grommet. Add or remove one layer at a time until the base fits securely. Do not force the stem into the glass base.
Never test the fit by lifting or shaking the shisha by its stem. Place it on a flat, stable surface and check that the base remains secure during normal handling.
If you are unsure which grommet you need, contact support with photographs and measurements of the stem and base opening.
First check that you have the correct base grommet and that it is not split, stretched or worn. A replacement grommet is the preferred solution.
For a minor fit adjustment, apply a small number of even layers of insulation tape around the stem where the grommet sits, then refit the grommet. Add or remove one layer at a time until the base fits securely. Do not force the stem into the glass base.
Never test the fit by lifting or shaking the shisha by its stem. Place it on a flat, stable surface and check that the base remains secure during normal handling.
If you are unsure which grommet you need, contact support with photographs and measurements of the stem and base opening.