When an out-of-stock product will return
Stock availability is shown on each product page. Where a back-in-stock notification option is available, use it to receive an alert when the product can be ordered again.
We may be able to provide an estimated restock period, but an estimate is not a guaranteed date. Manufacturer schedules, international transport, customs clearance and supplier allocations can all change before stock reaches us.
Before contacting support:
- check the product page for an availability message or alternative option;
- confirm the exact brand, model, colour, size, flavour and pack quantity;
- check whether another variation of the product is available; and
- consider whether a recommended alternative would meet your requirements.
When contacting us, include a link to the product or its complete name. If you need several units, tell us the required quantity because a small delivery may not be sufficient for a larger order.
An item placed in your basket is not reserved until checkout has been completed and the order has been accepted. If an item becomes unavailable after you place an order, we will contact you with the available options. These may include waiting for stock, selecting an alternative or receiving an appropriate refund.
Please do not rely on a restock estimate for an event or deadline without allowing additional time. If the requirement is urgent, ask us to suggest an in-stock alternative.
Products can also be discontinued or replaced by a newer model. Where this happens, we will try to recommend the closest suitable alternative, but we cannot guarantee an exact replacement.
We may be able to provide an estimated restock period, but an estimate is not a guaranteed date. Manufacturer schedules, international transport, customs clearance and supplier allocations can all change before stock reaches us.
Before contacting support:
- check the product page for an availability message or alternative option;
- confirm the exact brand, model, colour, size, flavour and pack quantity;
- check whether another variation of the product is available; and
- consider whether a recommended alternative would meet your requirements.
When contacting us, include a link to the product or its complete name. If you need several units, tell us the required quantity because a small delivery may not be sufficient for a larger order.
An item placed in your basket is not reserved until checkout has been completed and the order has been accepted. If an item becomes unavailable after you place an order, we will contact you with the available options. These may include waiting for stock, selecting an alternative or receiving an appropriate refund.
Please do not rely on a restock estimate for an event or deadline without allowing additional time. If the requirement is urgent, ask us to suggest an in-stock alternative.
Products can also be discontinued or replaced by a newer model. Where this happens, we will try to recommend the closest suitable alternative, but we cannot guarantee an exact replacement.