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How to troubleshoot weak smoke, harsh smoke and heat problems

Category: Knowledgebase

Most smoke and flavour problems are caused by airflow, water level, bowl preparation or heat. Allow the shisha to cool before adjusting or dismantling hot components. For weak smoke: 1. Check that t...

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How to choose compatible replacement parts and the correct size

Category: Knowledgebase

Shisha parts are not universally interchangeable. Bowls and hoses often use common connection styles, but glass bases, stems, trays, valves, threaded parts and decorative fittings may be specific to a...

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When an out-of-stock product will return

Category: Knowledgebase

Stock availability is shown on each product page. Where a back-in-stock notification option is available, use it to receive an alert when the product can be ordered again. We may be able to provide a...

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